Customer service and support is our number one priority and we have a dedicated staff of service and parts professionals available to assist you before, during, and after the sale. Our trained professionals are available 24 hours a day, 365 days a year to answer your questions – especially during peak busy seasons. Feel free to contact us or fill out a service request.
In addition to our customer service and support team, Hi-Way and New Leader dealers are fully trained to assist you with whatever your needs may be. We are the experts in our industries, and through our Certified Technician (C-Tech) program, we train our dealers to be experts as well. C-Techs must complete a rigorous training program and renew their certification annually– so you deal with only the best. Ask your dealer about the C-Techs on their staff.
To enhance our 24/7 service mentality, several tools are available on our website to assist you when you need it the most. Use our service advisor to troubleshoot basic issues on your spreader, download software updates for your New Leader controller, review warranty information, and download the latest operator’s manual for your piece of equipment. If you need something not available on the website, please contact our service department:
service@highwayequipment.com
(800) 363-1771
